Privacy Policy for PM Advantage

Introduction

At PM Advantage (“we,” “us,” or “our”), your privacy is our priority. We are committed to safeguarding your personal information and intellectual property in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Western Australia’s real estate and tenancy regulations. This Privacy Policy explains how we collect, use, store, and disclose personal information while maintaining the highest standards of confidentiality and security.

Collection of Personal Information

We collect only the information necessary to provide our services effectively. This may include:

  • Name and contact details (phone, email, postal address)

  • Property address and tenancy details

  • Financial information (e.g., rental payments, banking details where required)

  • Employment and reference information (for tenancy applications)

  • Photos and inspection notes relevant to property reports

Information is collected directly from you wherever possible, but may also be obtained from property owners, tenants, past managing agents, public records, and trusted third-party service providers.

Purpose of Collection & Use

Your personal information is used for purposes including, but not limited to:

  • Delivering property management and inspection services

  • Processing applications, reference checks, and rental payments

  • Generating reports for property owners and agencies

  • Responding to your enquiries and providing updates

  • Meeting legal and regulatory obligations

  • Improving our systems, training, and client experience

We do not sell, rent, or trade your personal information.

Disclosure of Personal Information

We may share information with trusted parties where necessary to deliver our services or comply with legal requirements, including:

  • PM Advantage staff, contractors, and Virtual Assistants (bound by confidentiality agreements)

  • Real estate agencies and property owners using our services

  • Financial institutions, insurers, or trades engaged for property maintenance

  • Government and regulatory bodies, when required by law

  • Facebook and similar platforms when using advertising/analytics tools (in line with their Privacy Policy)

Data Security & Intellectual Property Protection

We take data security seriously. Our measures include:

  • Secure cloud-based systems with restricted, role-based access

  • Encryption for data in transit and at rest

  • Confidentiality and non-disclosure agreements for all staff and contractors

  • Routine audits to ensure compliance with privacy and IP protection standards

Client data and intellectual property (IP) are handled in accordance with our Digital IP Protection Policy and deleted securely upon contract termination or when no longer required by law.

Access, Correction & Complaints

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or outdated. To make a request or lodge a privacy complaint, contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.

Contact Us

If you have questions about this policy or wish to exercise your privacy rights, contact us at:

PM Advantage
📞 Phone: 0472 707 862
📧 Email: admin@pmadvantagereports.com.au
🌐 Website: www.pmadvantagereports.com.au

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